![]() Nissan Customer Satisfaction Survey. Updated 1. 1/3. 0/1. Headquarters Nissan of Columbus Ga. Whittlesey Rd. Columbus, Ga. Dear Sir: Re: 2. 00. Frontier Reg# 1. N6. MD2. 6Y1. 3C4. 21. On September 6, 2. I brought my Frontier to your service dept. I had the master cylinder replace by an independent mechanic and the clutch pedal would not bleed properly, causing no pressure in the clutch pedal. Go to mysurvey.nissanusa.com/welcome to participate the Nissan Customer Satisfaction Survey, share your feedback with them and help them make progress in the future. The next day Headquarters Nissan called me and stated, “ran diagnostics cleared clutch lines to find master cylinder internal failure remove & replace but needs clutch”. At that point I asked how much & was told $5. I said no to clutch replacement and I would pick- up. My complaint is when I picked up the truck it had exactly the same problem as when I left it with you and I was $5. Subsequently, I drove truck with no clutch pedal to Tracy’s Automotive, Phenix City, Al, and within 3. In summary, my problem is first I had my master cylinder replaced by an independent mechanic and they did not properly have the master cylinder system working. Don’t waste your time hunting all over for parts for your Nissan Pathfinder. Whether it’s for scheduled maintenance or a repair job, we have what you need.Thus, I then took to Headquarters Nissan and you replaced the new master cylinder but you did not properly bleed the system, therefore, I still did not have a working master cylinder. I immediately took it to a third mechanic and he got the master cylinder working on the spot, the same thing that I paid you $5. I look forward to solving this matter amicably. If, however this matter is not satisfactorily resolved by November 3. I will consider taking a more aggressive action. Yours Faithfully,Phillip Shumate. Updated 1. 1/3. 0/1. ![]() Since you have failed to address the problem I will send or publish this letter to the below in 1. Customer Satisfaction Survey. State Attorney General. Better Business Bureau Dealer Review Websites. Owners of Nissan Trucks and S. U. V.'s Report Transmission Failures. Owners of some of Nissan’s most popular S. U. V.’s and pickup trucks are experiencing failures of their automatic transmissions because radiator coolant is leaking into the systems. While the automaker has offered an extended warranty for the radiators, the National Highway Traffic Safety Administration and other safety organizations have received numerous complaints from owners alleging they have spent thousands of dollars for transmission repairs because the added radiator warranty coverage only applied to vehicles with fewer than 8. Owners also say that Nissan should have notified them that the radiator problem, covered under a warranty action last October, went beyond the cooling system and could allow coolant to enter the transmissions and destroy them. In October, Nissan extended the warranty on the radiators of 2. Frontiers, Pathfinders and Xterras from three years or 3. Nissan said only “a small percentage” of vehicles might experience the coolant- leak problem, which it blamed on “an internal crack on the oil cooler tube.”Nissan labeled the October action a radiator assembly warranty extension, which covered “damage, repairs, replacement, and related towing resulting from this issue.” Yet owners who experienced transmission failure are upset that Nissan did not cover their replacement if the failure occurred after 8. There is a “huge” problem with the five- speed automatic in the aforementioned Pathfinders, Frontiers and Xterras, wrote Lance Wiggins, the technical director of the Automatic Transmission Rebuilders Association, in an e- mail. Mr. Wiggins said the radiator cooler tanks are rupturing, which forces the coolant into the transmission through the transmission cooler lines.“This is a total failure of the cooler portion of the radiator that is responsible for the cooling of the transmission,” he said, citing transmissions that he’s seen fail with only 6. The Web site of the National Highway Traffic Safety Administration has at least 2. Center for Auto Safety, a consumer advocacy group, has almost four dozen.“It is one of the bigger transmission problems that we see. It is costly and it can cause an immediate failure,” said Clarence Ditlow, the executive director of the center, in a telephone interview. The N. H. T. S. A. Web site does not indicate that the complaints are being investigated. Mr. Ditlow contends that an investigation is warranted because owners are reporting safety- related problems, like rapid slowing or the inability to safely cross an intersection. A recall is a far more complex and serious action than an extended warranty. A recall indicates that a threat to motorist or passenger safety exists, which Nissan denies. It also requires a bigger effort by the automaker to contact owners, and all vehicles must be fixed, not just those that experience a failure. Colin Price, a Nissan spokesman, said in an e- mail that coverage would include the transmission if it was damaged by coolant. But the letter sent by Nissan to owners in November, which notified them of the radiator assembly warranty extension, did not mention the transmission. Mr. Ditlow said Nissan should have made clear that the radiator problem could affect the transmission. They don’t tell the consumer the more important fact,” he said. Nissan also posted the radiator notice at Nissan. Assist. com, a support Web site accessed via the main consumer Web site from the Warranty submenu. Mr. Price said the challenge for an automaker with such warranties was “to be informative and concise without getting too deep into the details. We may have simply been trying to stay focused on the main issue.”Under its extended warranty, Nissan said owners who already had the radiator or transmission repaired would be eligible for reimbursement. That offer expired on July 3. Mr. Price said people who experienced a problem after the deadline passed, and whose vehicles had fewer than 8. But under an extended warranty, Nissan is not obligated to track down owners who bought an affected vehicle used, as they would be under a recall. That means an owner who bought a used Pathfinder, paid for the repair and wasn’t immediately aware of the reimbursement program would be cut out out of the money.“I imagine there is some grace with the date but from a business perspective we need to set a deadline to bring the program to a conclusion as some point,” Mr. Price said.“The issue here is that Nissan knew that they had a faulty radiator and instead of recalling the radiator they extended the warranty knowing that the majority of the cars would surpass 8. Eva Saldivar of Porterville, Calif., in her complaint to the Center for Auto Safety. Her 2. 00. 5 Pathfinder had 1.
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